We pride ourselves in our friendly and attentive service. Here are some letters written to us by satisfied customers:
30th July 2001
Dear Maria,
I am writing to thank you and your staff for providing my parents with such a memorable evening last Saturday as they celebrated their 60th Wedding Anniversary.
I wanted it to be a special evening for them, and thanks to your friendly and efficient service, it was an evening that both my parents and their guests enjoyed immensely.
In these days where hotels and restaurants often treat their customers with indifference, I was delighted with the efforts you made to make our evening a success.
I hope all goes well for you in the future, and I`m sure we will be visiting the Russell Hotel again in the near furture.
Many thanks, Christopher G. Watts
Maria
Just a note to say thank you very much for Wednesday/Thursday. We found the hotel perfect for what we needed as it provided a relaxed atmosphere and rooms that were well presented but reasonably priced. Our lunch time buffet was also excellant, it was a shame that we had to dash off and leave it but unfortunately we had an activity booked at 2.30pm. I have entered your details in to our central information library so that other groups from our company can bear you in mind as a future venue.
Many Thanks
Sue,
Unilever