Feed Back
We welcome guest feedback, whether positive or negative, because it helps us to make your stay with us better.
We would be pleased if you sent your comments to feedback@russell-hotel.com. Here the owners of the hotel can read what you have written.
Needless to say, if something is disturbing you during your stay, please contact Reception so that we can assist then and there.
Examples of previous feedback that we are proud of:
30th July 2007
Dear Helen,
I am writing to thank you and your staff for providing my parents with such a memorable evening last Saturday as they celebrated their 60th Wedding Anniversary.
I wanted it to be a special evening for them, and thanks to your friendly and efficient service, it was an evening that both my parents and their guests enjoyed immensely.
In these days where hotels and restaurants often treat their customers with indifference, I was delighted with the efforts you made to make our evening a success.
I hope all goes well for you in the future, and I`m sure we will be visiting the Russell Hotel again in the near future.
Many thanks, ………………….
Sent: Tuesday, December 03, 2007 5:41 PM
Helen,
Just a note to say thank you very much for Wednesday/Thursday. We found
the hotel perfect for what we needed as it provided a relaxed atmosphere
and rooms that were well presented but reasonably priced. Our lunch time
buffet was also excellent, it was a shame that we had to dash off and
leave it but unfortunately we had an activity booked at 2.30pm. I have
entered your details in to our central information library so that other
groups from our company can bear you in mind as a future venue.
Many Thanks
Sue,